Folup AIPrivacy policy
Folup AI by Westworks Web Services
Folup AI helps business owners organise customer details, work records, payments and follow-ups. This page explains the information used by the current early-access service.
Information we handle
When you sign in, we receive an account identifier and email address, and your name when available. Your workspace can contain your business profile, customer names and phone numbers, orders, jobs, appointments, payment records, notes and messaging consent choices.
How we use it
We use this information to provide your workspace, save your changes, calculate outstanding balances, prepare follow-up previews and support your account. Records are associated with your signed-in account. They are not shown on the public homepage.
AI message drafts
When you request an AI draft, we send only your selected business category, work type, message purpose and tone to Google’s Gemini API. Customer names, contacts, item details, dates and payments stay out of that request and fill into the preview afterward. Google may use free-tier requests to improve its products. Drafts can be inaccurate; review before saving or using them. AI drafting never sends a customer message.
The current WhatsApp connection is a limited pilot. Connecting an account and sending a message involves Meta’s WhatsApp Business Platform. Pilot credentials are encrypted before storage. We do not display saved tokens. Customer automation is not yet enabled; any future sending must respect the customer’s permission and WhatsApp rules.
Service providers and storage
Our hosting, authentication, database and messaging providers process information needed to run these features. Sign-in and essential browser storage help maintain access. Folup AI does not sell customer contact lists.
Your responsibilities and choices
Only add information you are authorised to use. Avoid placing sensitive personal information in free-text notes. You can edit your workspace records and export work records as CSV. For account access, correction or deletion requests, contact info.westworks@gmail.com using your sign-in email. We will verify ownership before handling account requests.
Retention and updates
We retain workspace records while providing your account, until deletion is requested or retention is otherwise required. Any necessary backup or provider retention may take longer to clear. We will update this policy as the service changes.